Terms of Service – Ananta Organica

Welcome to Ananta Organica (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website https://kokancart.in and any related products or services. By browsing, accessing, or purchasing from our site, you agree to comply with these Terms. Please read them carefully before continuing.

1. Eligibility

By using our website or placing an order, you confirm that you are:

  • At least 18 years of age, or accessing under parental/guardian supervision.
  • Using our platform for personal, household, or gifting purposes in compliance with Indian law.

2. Account Registration

  • You may browse products without registering, but creating an account helps track orders and manage preferences.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Notify us immediately if you suspect any unauthorized access to your account.

3. Product Information

  • We strive to provide accurate product descriptions, images, nutritional facts, and usage instructions.
  • Due to the natural and organic nature of our products, minor variations in colour, packaging, or labelling may occur.

4. Orders and Payments

  • All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
  • Orders are confirmed only after successful payment through our secure payment gateways.
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or system issues.
  • Payments are processed securely; we do not store your card or banking information.

5. Shipping & Delivery

  • We aim to deliver products within the estimated timeframe displayed at checkout.
  • Delays caused by courier partners, weather, or regional restrictions are beyond our control, but we will assist promptly.
  • Free shipping or delivery promotions may be modified at our discretion.

6. Returns, Refunds & Replacements

  • We aim for 100% customer satisfaction. If you receive a damaged, expired, or incorrect product:
    1. Notify us within 48 hours of delivery at connect.anantaorganica@gmail.com
    2. We may request a photo for verification before processing a replacement or refund.
  • Approved refunds will be processed within 5–7 business days to the original payment method.

7. Intellectual Property

  • All website content, including text, images, product names, and branding, is owned by Ananta Organica.
  • You may not copy, modify, distribute, or use any material from the website without our written consent.

8. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Attempt to interfere with the website’s security or performance.
  • Provide false information or impersonate another person.

9. Limitation of Liability

While we take care to ensure quality and accuracy, Ananta Organica shall not be liable for:

  • Indirect, incidental, or consequential damages arising from product use or delivery delays.
  • Any losses caused by factors beyond our reasonable control, including courier delays or natural events.
  • Our maximum liability in any claim shall not exceed the value of the product purchased.

10. Privacy & Data Protection

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Modifications to Terms

  • We may update these Terms periodically to reflect business or legal changes.
  • Updated Terms will take effect immediately upon posting on this page. The “Last Updated” date above indicates the most recent revision.

12. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • All disputes shall fall under the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

13. Contact Us

For privacy concern & enquiries, please contact: